Service management operations, strategy, and information technology
Fitzsimmons, James A
Service management operations, strategy, and information technology - 3rd ed. - New York McGraw - Hill 2001 - xxvi, 646p.
007231267X
Management
SERVICE INDUSTRIES
658 / FIT
Service management operations, strategy, and information technology - 3rd ed. - New York McGraw - Hill 2001 - xxvi, 646p.
007231267X
Management
SERVICE INDUSTRIES
658 / FIT