Service management and operations
Haksever, Cengiz
Service management and operations - 2nd ed. - Delhi Pearson Education 2000 - xx,584 p.
8129700271
MANAGEMENT
MARKETING
SERVICE MANAGEMENT
658.8 / SER
Service management and operations - 2nd ed. - Delhi Pearson Education 2000 - xx,584 p.
8129700271
MANAGEMENT
MARKETING
SERVICE MANAGEMENT
658.8 / SER