Raving fans (Record no. 53186)

MARC details
000 -LEADER
fixed length control field 00628 a2200241 4500
003 - CONTROL NUMBER IDENTIFIER
control field ISURu
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0006530699
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Item number BLA
090 ## -
-- 66816
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Blanchard, Ken
245 ## - TITLE STATEMENT
Title Raving fans
Remainder of title a revolutionary approach to customer service
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London
Name of publisher, distributor, etc Harpercollins
Date of publication, distribution, etc 1993
Date of manufacture 1998
300 ## - PHYSICAL DESCRIPTION
Extent x,137,[11] p.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CUSTOMER SERVICE
9 (RLIN) 132584
Topical term or geographic name as entry element Management
Topical term or geographic name as entry element MARKETING
9 (RLIN) 58665
Topical term or geographic name as entry element MARKETING MANAGEMENT
9 (RLIN) 75526
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bowles, Sheldon
9 (RLIN) 133677
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Lending Books
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
modifier name Main Library ADMIN
modifier borrowernumber 26318
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Cost, replacement price Price effective from Koha item type
        Lending Collection Main Library Main Library Lending Section 2007-03-16 855.00 658.8BLA 502317 0.00 2007-03-16 Lending Books