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Customer service nightmares 100 tales of the worst experiences possible and how they could have been fixed

By:

Friedman, Nancy

Language: English Publication details: New Delhi Viva Books 2004 2004Description: xi,149 pISBN:

817649612X

Subject(s):

DDC classification:

658.812 FRI

Item type:

Lending Books

Average rating: 0.0 (0 votes)

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Lending Books	Main Library Lending Section	Lending Collection	658.812 FRI (Browse shelf(Opens below))	Available		500380
Lending Books	Main Library Lending Section	Lending Collection	658.812 FRI (Browse shelf(Opens below))	Available		500379

Total holds: 0

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Previous	658.812 DYC The CRM handbook A business guide to customer relationship management	658.812 DYC The CRM handbook A business guide to customer relationship management	658.812 EDI On the alignment of business models and process models	658.812 FRI Customer service nightmares 100 tales of the worst experiences possible and how they could have been fixed	658.812 FRI Customer service nightmares 100 tales of the worst experiences possible and how they could have been fixed	658.812 GOR Managing the new customer relationship : strategies to engage the social customer and build lasting value	658.812 HIR Customer satisfaction planning ensuring product quality and safety within your MRP/ERP systems	Next

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