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Customer relationship management how to turn a good business into a great one

By:

Roberts-Phelps, Graham

Language: English Publication details: New Delhi Viva Books 1998 2004Description: [8],230 p. IllustrationISBN:

8176493600

Subject(s):

Item type:

Lending Books

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Lending Books	Engineering Library Lending Section	Lending Collection	658.818ROB (Browse shelf(Opens below))	Available		209281
Lending Books	Main Library Lending Section	Lending Collection	658.812ROB (Browse shelf(Opens below))	Available		502151

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Previous	658.812GRO Service leadership the quest for competitive advantage	658.812GUP Managing costomers as investments the strategic value of customers in the long run	658.812MAR Managing quality customer service	658.812ROB Customer relationship management how to turn a good business into a great one	658.812SCH Power sales presentations complete sales dialogues for each critical step of the sales cycle	658.812SCO Customer satisfaction practical tools for building important relationships	658.812URB Don't just relate - advocate a blueprint for profit in the era of customer power	Next

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