Calming upset customers staying effective during unpleasant situations

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Language: English Publication details: New Delhi Viva Books 2004 2004Edition: 3rd edDescription: xiv,80,[6] p. IllustrationISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Lending Books	Engineering Library Lending Section	Lending Collection	659.3 MOR (Browse shelf(Opens below))	Available		209278
Lending Books	Main Library Lending Section	Lending Collection	658.812 MOR (Browse shelf(Opens below))	Available		502147

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Previous	659.3 GAL The basics of speech learning to be a competent communicator	659.3 HAY The technology of communication drawing, photographic and optical systems, print and electronic media	659.3 HAY The technology of communication drawing, photographic and optical systems, print and electronic media	659.3 MOR Calming upset customers staying effective during unpleasant situations	659.3 NOR Getting started in communication a practical guide for activists and organisations	659.118LEE Principles of advertising a global perspective	659.118ROM How to advertise what works, what doesn\'t- and why	Next

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