Jacka, J. Mike <br/><br/>
Business process mapping  improving customer satisfaction 

 - New York  John Wiley  2002 
 - xv,300 p. 
<br/><br/><label>ISBN: </label>0471079774 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER SATISFACTION<br/>CUSTOMER RELATIONS<br/>MANAGEMENT<br/>MARKETING<br/>REENGINEERING<br/>SALES MANAGEMENT
<br/><br/><label>Universal Decimal Class. No.: </label>658.818  / JAC