Fitzsimmons, James A <br/><br/>
Service management  operations, strategy, and information technology 

 - 3rd ed. 
 - New York  McGraw - Hill  2001 
 - xxvi, 646p.   
<br/><br/><label>ISBN: </label>007231267X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>SERVICE INDUSTRIES
<br/><br/><label>Dewey Class. No.: </label>658  / FIT