TY  - GEN
AU  - Fitzsimmons, James A
AU  - Fitzsimmons, Mona J
TI  - Service management: operations, strategy, and information technology
SN  - 007231267X
U1  - 658 
PY  - 2001///
CY  - New York
PB  - McGraw - Hill
KW  - Management
KW  - SERVICE INDUSTRIES
ER  -