TY  - GEN
AU  - Wellington, Pat
TI  - Effective customer care
SN  - 9780749459970
U1  - 658.812 
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - BUSINESS MANAGEMENT
KW  - CASE STUDIES
KW  - CUSTOMER
KW  - CUSTOMER RELATIONS
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - MARKETING
ER  -