Glynn, William J <br/><br/>
Understanding services management  integrating marketing, organisational behaviour, operations and human resource management 

 - New Delhi  Prentice-Hall  1995 
 - xxv,485 p. 
<br/><br/><label>ISBN: </label>812032935X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS<br/>MANAGEMENT<br/>MARKETING SERVICES<br/>ORGANIZATION<br/>SERVICE QUALITY<br/>SERVICES
<br/><br/><label>Dewey Class. No.: </label>658.8  / UND