Hill, Terry Operations management - 2nd ed. - Hampshire Palgrave Macmillan 2005 - xxxiii,764 p. Illustration ISBN: 9780230553644 Subjects--Topical Terms: BUSINESS MANAGEMENTCASE STUDIES IN MANAGEMENTCONTROLLING OPERATIONS SYSTEMIMPROVING OPERATIONSMANAGING OPERATIONSMANAGING OPERATIONS SYSTEMSPRODUCTIVITYSERVICE DESIGNING Dewey Class. No.: 658.5 / HIL