Communication skills - Cook, Sarah (Cambridgeshire Fenman, 2000)
22 ready-to-run activities covering every aspect of communication from voice-mail to videoconferencing; from report writing to networking. Communication skills are ranked as the most important skill of successful managers and leaders. Make sure your managers have the key components of communication - voice tone, body language, listening and questioning skills. Teach your people the particular skills for getting the best out of both audio- and videoconferencing. Focus on the different skills needed when communicating one-to-one, in a group and to a group
Keywords: BODY LANGUAGE; BUSINESS COMMUNICATION; LETTER - WRITING; REPORT WRITING; TEAM WORK; VOICE