Conlow, Rick <br/><br/>
Telephone skills that satisfy customers  unleash the full potential of the telephone 

 - New Delhi  Viva Books  2011 
 - [ii],ii,107 p.  Illustration 
 - Viva-Crisp 50-minute series .
<br/><br/> Assess your own telephone strengths and areas for improvement, Understand what motivates you and how to stay positive, Listen more effectively to serve customers more reliably, Discover seven critical moments of truth on the telephone. 
<br/><br/><label>ISBN: </label>9788130918389 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PERSONAL MANAGEMENT<br/>PLANNING<br/>TIME MANAGEMENT<br/>TIME SAVING<br/>TIME UTILIZATION
<br/><br/><label>Dewey Class. No.: </label>650.11  / CON