TY  - BOOK
AU  - Conlow, Rick
AU  - Watsabaugh, Doug
TI  - Telephone skills that satisfy customers: unleash the full potential of the telephone
T2  - Viva-Crisp 50-minute series
SN  - 9788130918389
U1  - 650.11 
PY  - 2011///
CY  - New Delhi
PB  - Viva Books
KW  - PERSONAL MANAGEMENT
KW  - PLANNING
KW  - TIME MANAGEMENT
KW  - TIME SAVING
KW  - TIME UTILIZATION
N1  - Assess your own telephone strengths and areas for improvement, Understand what motivates you and how to stay positive, Listen more effectively to serve customers more reliably, Discover seven critical moments of truth on the telephone
ER  -