TY  - BOOK
AU  - Thomas, Ann
AU  - Applegate, Lynda M
TI  - Pay attention!: how to listen, respond, and profit from customer feedback
SN  - 9780470563557
U1  - 658.812 
PY  - 2010///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - BUSINESS SUCCESS
KW  - CUSTOMER AND THE LAW
KW  - CUSTOMER RELATIONS
KW  - MARKETING
ER  -