TY  - BOOK
AU  - Schuman, Sandy
TI  - The handbook for working with difficult groups: how they are difficult, why they are difficult and what you can do about it
T2  - The Jossey-Bass business & management series
SN  - 9780470190388 (cloth)
U1  - 658.3145 
PY  - 2010///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Conflict management
KW  - Employee management
KW  - INTERPERSONAL COMMUNICATION
KW  - Teams in the workplace
ER  -