TY  - BOOK
AU  - Hirata, Thomas T
TI  - Customer satisfaction planning: ensuring product quality and safety within your MRP/ERP systems
SN  - 9781420083811
U1  - 658.812 
PY  - 2009///
CY  - New York
PB  - CRC Press
KW  - CUSTOMER RELATIONS
KW  - MANAGEMENT
KW  - PRODUCTION
ER  -