Payne, Adrian <br/><br/>
Handbook of CRM  achieving excellence in customer management 

 - Amsterdam  Elsevier  2008 
 - xx,438 p.  Illustration 
<br/><br/><label>ISBN: </label>9780750664370 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>MANAGEMENT<br/>RELATIONSHIP MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.812  / PAY