TY  - GEN
AU  - Dalela, Suresh
AU  - Saurabh
TI  - A manual for total quality management: documentation and certification for ISO
T2  - ISO 9000
SN  - 8121914833
U1  - 658.4013 
PY  - 1999///
CY  - New Delhi
PB  - S. Chand
KW  - MANAGEMENT
ER  -