TY  - GEN
AU  - Goodman, Gary S
TI  - Please don't shoot the messenger !: how to talk to demanding bosses, clueless colleagues, tough customers, and difficult clients without losing your cool ( or your job ! )
SN  - 0809225204
U1  - 658.4052 
PY  - 2000///
CY  - Illinois
PB  - Contemporary Books
KW  - MANAGEMENT
ER  -