Balachandran, S <br/><br/>
Customer-driven services management 

 - New Delhi  Response Books  1999 
 - 333p. 
<br/><br/><label>ISBN: </label>8170368421 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.8120954  / BAL