TY - GEN AU - Fletcher, Shirley AU - Buckley, Roger TI - Encyclopedia of practical management training, Vol.5: quality and competence SN - 8124201315 U1 - 658.003 PY - 1998/// CY - New Delhi PB - Crest KW - ENCYCLOPEDIA KW - MANAGEMENT KW - MANAGEMENT TRAINING KW - QUALITY AND COMPETENCE ER -