TY  - GEN
AU  - Newby, Tony
AU  - Buckley, Roger
TI  - Encyclopedia of practical management training, Vol.17: quality service
SN  - 8124201315
U1  - 658.003 
PY  - 1998///
CY  - New Delhi
PB  - Crest
KW  - ENCYCLOPEDIA
KW  - MANAGEMENT
KW  - MANAGEMENT TRAINING
KW  - QUALITY SERVICE
ER  -