Barsky, Jonathan <br/><br/>
Finding the profit in customer satisfaction  translating best practices into bottom-line results 

 - Illinois  Contemporary Books  1999 
 - xv,160p.  Illustration 
<br/><br/><label>ISBN: </label>0809228432 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAR