TY  - GEN
AU  - Hernon, Peter
AU  - Altman,  Ellen
TI  - Service quality in academic libraries
SN  - 9781567502107
U1  - 025.52777 
PY  - 1996///
CY  - New Jersey
PB  - Ablex Pub.
KW  - ACADEMIC LIBRARIES
KW  - INFORMATION SYSTEM
KW  - SERVICE QUALITY
ER  -