Gosney, John W <br/><br/>
Customer relationship management essentials 

 - New Delhi  Prentice-Hall  2001 
 - xviii,234p. 
<br/><br/><label>ISBN: </label>8120318099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>MANAGEMENT<br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.8  / GOS