TY  - BOOK
AU  - Dahlgaard, Jens J.
AU  - Kanji, Gopal K
AU  - Kristensen, Kai
TI  - Fundamentals of total quality management: process analysis and improvement
SN  - 9781138146662
U1  - 658.4013 
PY  - 2016///
CY  - London
PB  - Routledge
KW  - Executive Management
KW  - Management
KW  - TOTAL QUALITY MANAGEMENT
ER  -