TY - GEN AU - Dukes, E. Franklin AU - Piscolish, Marina A. AU - Stephens, John B. TI - Reaching for higher ground in conflict resolution: Tools for powerful groups and communities SN - 0787950580 U1 - 658.4053 PY - 2000/// CY - San Francisco PB - Jossey-Bass KW - CONFLICT MANAGEMENT KW - DISPUTE RESOLUTION KW - LAW ER -