Foster-Johnson, Eric <br/><br/>
How to be better at... customer care 

 - London  Kogan Page  1999 
 - vii,168p. 
<br/><br/><label>ISBN: </label>0749429453 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658  / FOS 
<br/><br/><label>Universal Decimal Class. No.: </label>658.82  / FOS