Thompson, Harvey <br/><br/>
The customer - centered enterprise  how IBM and other world-class companies achieve extraordinary results by putting customers frist 

 - New Delhi  Tata McGraw-Hill  2000 
 - xv,245 p. 
<br/><br/><label>ISBN: </label>0070531226 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812  / THO