TY  - GEN
AU  - Stiel, Holly
TI  - The Neon signs of service: getting to the heart of the matter in customer service
SN  - 0070530467
U1  - 658.812 
PY  - 2001///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - CUSTOMER RELATIONS
KW  - MANAGEMENT
ER  -