Richard, Darlene D <br/><br/>
The customer response management handbook  building, rebuilding and improving your results 

 - New Delhi  Tata McGraw-Hill  2002 
 - xiv,546 p. 
<br/><br/><label>ISBN: </label>0070586659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812  / RIC