TY  - GEN
AU  - Langevin, Roger G
TI  - Customer focus: a strategy for success
T2  - Viva Management Library
SN  - 817649657X
U1  - 658.8 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - CUSTOMER FOCUS MANAGEMENT
KW  - MANAGEMENT
KW  - MARKET RESEARCH
KW  - MARKETING
ER  -