TY  - GEN
AU  - Yardley, Gary
AU  - Kelly, Jan
TI  - 7 days to top notch customer service: using the experience oriented management technique
T2  - Times Business
SN  - 9812046534
U1  - 658 
PY  - 1996///
CY  - Singapre
PB  - Times Books International
KW  - MANAGEMENT
ER  -