Haksever, Cengiz <br/><br/>
Service management and operations 

 - 2nd ed. 
 - Delhi  Pearson Education  2000 
 - xx,584 p. 
<br/><br/><label>ISBN: </label>8129700271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>MARKETING<br/>SERVICE MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.8  / SER