TY  - GEN
AU  - Haksever, Cengiz
AU  - Murdick, Robert G
AU  - Render, Barry
AU  - Russell, Roberta S
TI  - Service management and operations
SN  - 8129700271
U1  - 658.8 
PY  - 2000///
CY  - Delhi
PB  - Pearson Education
KW  - MANAGEMENT
KW  - MARKETING
KW  - SERVICE MANAGEMENT
ER  -