Blanchard, Ken <br/><br/>
The one minute apology  a powerful way to make things better 

 - New Delhi  HarperCollins  2003 
 - xi,114 p. 
<br/><br/><label>ISBN: </label>817223516X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>PERSONNAL MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>650.1  / BLA