TY  - GEN
AU  - Blanchard, Ken
AU  - McBride, Margret
TI  - The one minute apology: a powerful way to make things better
SN  - 817223516X
U1  - 650.1 
PY  - 2003///
CY  - New Delhi
PB  - HarperCollins
KW  - MANAGEMENT
KW  - PERSONNAL MANAGEMENT
ER  -