Blanchard, Ken <br/><br/>
Customer mania !  It's never too late to build a customer-focused company 

 - New Delhi  HarperCollins  2005 
 - x,194 p. 
<br/><br/><label>ISBN: </label>8172236247 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.1  / BLA