TY  - GEN
AU  - Blanchard, Ken
AU  - Ballard, Jim
AU  - Finch, Fred
TI  - Customer mania !: It's never too late to build a customer-focused company
SN  - 8172236247
U1  - 658.1 
PY  - 2005///
CY  - New Delhi
PB  - HarperCollins
KW  - Management
ER  -