TY  - GEN
AU  - Payne, Sheila
TI  - Delivering customer service: how to win a competitive edge through managing customer relationships successfully
SN  - 8172249667
U1  - 658.8 
PY  - 2002///
CY  - Mumbai
PB  - Jaico
KW  - CUSTOMER SERVICE
KW  - Management
KW  - MARKETING
KW  - MARKETING MANAGEMENT
ER  -