TY  - GEN
AU  - West, John E.(Jack)
AU  - Cianfrani, Charles A
TI  - Unlocking the power of your QMS: keys to performance improvement
SN  - 8129711834
U1  - 650.1 
PY  - 2005///
CY  - Delhi
PB  - Pearson Education
KW  - Business
KW  - BUSINESS PERFORMANCE
KW  - BUSINESS STRATEGY
KW  - Management
ER  -