Arussy, Lior <br/><br/>
Passionate and  profitable  why customer strategies fail and ten steps to do them right 

 - New Jersey  John Wiley  2005 
 - xviii,204 p.  Illustration 
<br/><br/><label>ISBN: </label>0471713929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER SATISFACTION<br/>CUSTOMER RELATIONS<br/>CUSTOMER SERVICES<br/>MANAGEMENT<br/>STRATEGIC PLANNING
<br/><br/><label>Dewey Class. No.: </label>658.802  / ARU