TY  - GEN
AU  - Plaster, Gary A
AU  - Alderman, Jerry D
TI  - Beyond six sigma: profitable growth through customer value creation
SN  - 0471681512
U1  - 658.562 
PY  - 2006///
CY  - New Jersey
PB  - John Wiley
KW  - QUALITY CONTROL
KW  - Six sigma
KW  - TOTAL QUALITY MANAGEMENT
ER  -