Metters, Richard <br/><br/>
Successful service operations management 

 - 2nd ed. 
 - India  Thomson  2006 
 - xix,406 p.  Illustration 
<br/><br/><label>ISBN: </label>8131501604 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>OPERATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.5  / SUC