TY  - GEN
AU  - Metters, Richard
AU  - King-Metters, Kathryn
AU  - Pullman, Madeleine
AU  - Walton, Steve
TI  - Successful service operations management
SN  - 8131501604
U1  - 658.5 
PY  - 2006///
CY  - India
PB  - Thomson
KW  - MANAGEMENT
KW  - OPERATIONS MANAGEMENT
ER  -