TY  - GEN
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H.
AU  - Besterfield-Michna, Carol
AU  - besterfield-Sacre, Mary
TI  - Total quality management
SN  - 9788120328839
U1  - 658.4013 
PY  - 2003///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Management
KW  - QUALITY MANAGEMENT
ER  -