TY  - GEN
AU  - Wilson, Paul F
AU  - Pearson, Richard D
TI  - Performance-based assessments: external, internal, and self-assessment tools for total quality management
SN  - 0074634593
U1  - 658.562 
PY  - 1994///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Management
ER  -