Karr, Ron <br/><br/>
The complete Idiot's guide to great customer service 

 - New Delhi  Prentice-Hall  1998 
 - xxvii,326p   
<br/><br/><label>ISBN: </label>8120314143 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658  / KAR